Frequently Asked Questions

Contact our sales team through the contact page. We will guide you through the application process, verify your business details, and set up your merchant account. The onboarding process typically takes one to three business days for standard applications.

You will need your business registration documents, proof of identity for beneficial owners, bank account details for settlement, and information about your business model including expected transaction volumes and target markets.

Standard account approval takes one to three business days. High-risk businesses or complex setups may require additional verification and can take up to one week.

Minimum volume requirements vary by provider and business type. Contact us with your estimated volumes for a tailored assessment of available options.

You can accept UPI payments, QR code payments, digital wallets, online bank transfers, and card payments. The exact set depends on your provider and target market.

Yes. Most payment gateways support Alipay and WeChat Pay integration. These are among the most popular digital wallet payment methods available for online merchants.

Settlement is available in multiple currencies including USD, EUR, CNY, INR, and others. Your settlement currency is configured during account setup.

Refunds can be processed through the merchant dashboard or via API. Partial and full refunds are supported. Refund processing time depends on the original payment method and settlement cycle.

Integration is done via RESTful API endpoints. You receive API keys after account setup, then integrate using our documentation and SDKs. Most developers complete basic integration in a few hours.

SDKs are available for Node.js, Python, PHP, Java, Go, and Ruby. Each SDK provides native methods for payment creation, status checking, webhook handling, and refund processing.

Webhooks provide real-time notifications when payment events occur — successful transactions, failures, refunds, and settlement updates. You configure webhook URLs in your dashboard, and we send POST requests with event data.

Yes. A sandbox environment is available for testing all API functionality before going live. Test API keys, simulated responses, and webhook testing tools are included.

Settlement cycles depend on your agreement and can be daily, weekly, or custom. Standard settlements are processed within one to three business days after transaction clearing.

Transaction fees vary based on payment method, volume, industry, and settlement currency. Contact us for a customized fee structure based on your business requirements.

Setup fees depend on the provider and the complexity of your integration. Some providers offer no-setup-fee options for standard merchant accounts.

Settlement reports are available through the merchant dashboard and via API. Reports include transaction details, fee breakdowns, and payout summaries.

Yes. Our payment processing infrastructure is PCI DSS compliant. Sensitive payment data is encrypted and tokenized to ensure security throughout the transaction lifecycle.

Fraud detection systems analyze transaction patterns, flag suspicious activity, and provide configurable rules for risk management. Real-time alerts and automated blocking protect against fraudulent transactions.

All data transmitted between your application and our API is encrypted using TLS 1.2+. Payment credentials and sensitive customer data are encrypted at rest using industry-standard encryption algorithms.

Chargebacks are managed through a dedicated process that includes documentation collection, evidence submission, and dispute resolution. Our team assists throughout the chargeback lifecycle.

We offer 24/7 support via WhatsApp, email, and phone. Dedicated account managers are available for high-volume merchants. Technical support assists with API integration and troubleshooting.

Yes. The agent panel supports multiple user roles with configurable permissions. You can create sub-accounts for your team members with role-based access controls.

Business information updates can be submitted through your account manager or via the merchant dashboard. Certain changes may require verification documentation.

Bank account changes are processed after verification. Contact your account manager or submit a request through the dashboard. Changes typically take one to three business days to take effect.